Frequently Asked Questions
Everything you need to know about shopping with Thats So Fetch UK.
How long does shipping take within the UK?
We offer standard and express shipping options. Standard delivery typically takes 2-4 business days, while Express delivery usually arrives within 1-2 business days when ordered before our cutoff time.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like earrings and swimwear cannot be returned if the seal is broken.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Klarna and Clearpay, allowing you to split your purchase into interest-free installments.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your sizes true to size?
Most of our items are true to size. We provide a detailed size guide on each product page to help you find the perfect fit based on your measurements.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we can only make changes or cancellations within a very short window. Please contact our customer support team immediately if you need assistance.